Customer Service

Le Comptoir Du Bois You have a professional and responsive team at your disposal that you can access at any time via our «contact» interface

Benefit from a personalized service and obtain a quick response that that is the subject of your request :

• Get a quote
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    Send us your special requests and receive an offer tailored to you, matching your specifications.
    
    
  • Procedure :
    • Go to the tab “Contact” of our website,
    • Select the option “Request Price Discount”
    • Indicate in your message with specifications about your request,
    • Attach a photo, if possible, your specifications – as an attached file,
    • Click on “Send” – our team will respond as soon as possible.
    
    
• Request of Information
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    Send us your questions or information requests.
    
    
  • Procedure :
    • Go to the tab “Contact” of our website,
    • Select the option “Info Request”
    • Indicate in your message what information you need,
    • Click on “Send” – our team will respond as soon as possible.
    
    
• Deliveries
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    Tell us all the information necessary for the proper execution of deliveries. Make sure to add the production and delivery information to your orders.
    
    
  • Procedure :
    • Go to the tab “Contact” of our website,
    • Select the option “Deliveries”
    • Indicate in your message your request and/or your shipping information,
    • Add if possible a map with the final delivery location- by clicking “Attach File”
    • Click on “Send” – our team will respond as soon as possible.
    
    
• Modify my order
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    Our members can access their data, modify, rectify or delete items at any time.
    
    
  • Procedure :
    • Go to the tab “Contact” of our website,
    • Select the option “Edit my data”
    • Indicate in your message your query,
    • Click on “Send” – our team will respond as soon as possible.
    
    
• Claims
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    Any issues regarding the quality or quantity of the goods that have been returned should be communicated to us immediately after delivery, and be supported by photographic evidence or remarks clearly written on the delivery note.
    
    
  • Procedure :
    • Go to the tab “Contact” of our website,
    • Select the option “Claim”
    • Indicate in your message your query,
    • Attach the Delivery note and/or photographs of the problem- attach the file,
    • Click on “Send” – our team will respond as soon as possible.
    
    

Call +33 977 797 499 or send your messages to: [email protected] and receive quick personalized assistance.

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